Returns Policy
Returns & Refunds
We want you to be completely satisfied with your purchase. If for any reason you need to return an item, please review our policy below.
Eligibility for Returns
- Returns are accepted within 30 days of delivery
- Items must be unused, undamaged, and returned in their original packaging
- For hygiene and safety reasons, we cannot accept returns of products that have been used in a clinical or patient-testing setting, unless the item is faulty
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us as soon as possible at:
Please include:
- your order number
- a description of the issue
- photographs where relevant
We will arrange a replacement or refund in line with your statutory rights.
Non-Faulty Returns
For non-faulty returns:
- Customers are responsible for return shipping costs
- We recommend using a tracked and insured service
- Original shipping charges are non-refundable
Refunds will be processed once the returned item has been received and inspected.
Exclusions
We reserve the right to refuse a return if:
- the item has been used
- the item is not returned in its original condition
- the return falls outside the stated timeframe
Refunds
- Approved refunds will be issued to the original payment method
- Please allow 5–10 working days for refunds to appear, depending on your payment provider
Contact Us
If you have any questions about returns or need to arrange one, please contact us at:
